Returns can be sent to:

Sting Stopper

300 Honey Lane, Irondale, AL 35210, United States

Damages and issues

Please inspect your order upon reception and contact us within 7 days if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right.  

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items, clearance items, food, or gift cards.

Exchanges

For exchanges, we are happy to receive products back in new, unused condition, and we can exchange them. Products are inspected upon return prior to shipping out the exchanged item. Products received in new condition and exchanged for store credit or another item are not charged the 5% restocking fee. 

For returns, it is always helpful to leave a short note with the return for staff so they can easily follow up on where the return came from, the product you want to exchange it for, or the reason for the return.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded using your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund, too.

When a return is issued, it is subject to a 5% restocking fee based on the credit card fees charged to us during the initial payment. We charge this fee and do not refund it when we issue customer refunds. This 5% restocking fee covers the credit card expense. The restocking fee is charged to all returns unless the return is due to an error by us. 

You can avoid the restocking fee by getting a refund in the form of store credit. 

Unauthorized returns or products returned used or in an unsellable condition can either be sent back at the customer's expense, accepted with a restocking fee up to 90% at our discretion, or disposed of. 

European Union right of withdrawal.

This section applies only to orders shipped to the European Union. For all other international orders, our standard return and shipping terms apply.

If we're shipping your order to the EU, you can cancel or return it within 14 days of receiving the last item in your order, no reason needed. If the 14th day lands on a weekend or public holiday, your window extends to the next business day.

How to cancel or return: Use the withdrawal function on our return portal, or email us with your order number and your request to cancel. We'll send a written confirmation once we receive your request. You can also cancel any time before your order ships using the same process.

Condition of the item: Return the item in the condition necessary to assess it, as you would when inspecting a product in a physical store. If the item shows signs of use beyond reasonable inspection, we may deduct an amount reflecting the reduction in value from your refund.

Refund: Once we receive your item back, or you provide proof that it has been shipped, whichever comes first, we'll refund the item price plus the standard shipping fee you paid at checkout (or the cost of our cheapest standard shipping option to your location, if you chose a faster paid upgrade), using your original payment method. Your refund will be issued within 14 days of your withdrawal request date, subject to receipt of the goods or proof of shipment.

Return shipping: You are responsible for the cost of returning the item to us, unless it arrived damaged or we made an error with your order.

What can't be returned: Custom or personalized items, perishable items, and sealed items that have been opened for health or safety reasons.